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| Factory Operations Manager |
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Provide strategic Region Leadership for the Forward and Reverse logistics solution for strategic Microsoft Hardware & Software (HW/SW) products. Establish and drive the network for areas such as Postponement, Consumer Return and Exchange and Returns from MS Partners in the field with supporting parts logistics processes. As the business owner this position is responsible for meeting/exceeding the operational and pricing performance terms established with the selected partner or partners within Germany & the Netherlands. Establishing, meeting and continually improving customer service levels are key to the success of this position. This position will act as the advocate and liaison between the customer operating units and product delivery units within the region.
Responsibilities:
Establish the strategy and direction for MS HW/SW forward and reverse logistics in the region within an established network of partner or partners. The Network will include the following key areas.
Responsible for all operational aspects of vendor performance.
Process compliance.
Process standardization across other regions and products.
Drive Continuous Contract Manufacturer improvement and development
Continuous process improvements throughout the supply chain
Drive and set goals towards mutually beneficial cost reduction initiatives
Provide technical and operational support to hardware operations as needed
Determine overall long term capabilities and capacity (related to throughput)
Drive Continuous Distribution Partner improvement and development
Continuous process improvements throughout the supply chain
Drive and set goals towards mutually beneficial cost reduction initiatives
Provide technical and operational support to hardware operations as needed
Establish service level and contract compliance guidelines and measurements
Establish vendor performance management goals and objectives
Define specific requirements within the statement of work and overall contract framework
Agree Service Levels with selected vendor
Management activities
Main point of contact for all operational aspects regarding Contract manufacturer
Interface with cost accounting and other areas across Microsoft organization.
Drive and continuously analyze vendor risk evaluation and management
Ensure level playing field between vendors during contract negotiations
Set guidelines for long range departmental budgeting
Technical Activities
Participate in all process evaluation design stages as appropriate.
Responsible for reviews of potential legal or safety issues caused by product failures
Resolve escalated call center customer or product issues
Direct “Rapid Review” quality programs in Contract Manufacturer.
Inventory Accountability
Direct Contract Manufacturer/Distribution Partner to achieve budgeted inventory goals of consoles and components in process.
Direct timely returns of In Warranty components to respective vendors for credits
Ensure credits/replacements are received
Perform quarterly audit to minimize loss
Projects
Manage and/or participate in cross regional projects
Manage preparation and evaluation of RFI's / RFP's
Participate in hardware/Process design reviews as needed
Drive cost reductions as identified in a service processes and framework.
Analyze and report on failure rates, patterns, paretos and parts costing throughout the supply chain.
Contract and price negotiation for upcoming contract service term
Drive contract design with legal/commercial and the other operations centers in conjunction with Hardware operations
Establish and drive long term pricing strategy
Drive quarterly management reviews
Drive Strategic priority setting with the chosen vendor(s)
Work to establish strong relationship management (communication and advocacy)
Contacts:
The Factory Manager is expected to develop and maintain excellent communication with VPs, GMs, Directors and Managers at Corp., Microsoft Subsidiaries and various HQ locations; work directly with product manufacturers as required. |
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DESS, DEA, Bac + 5 (business, mathematics, engineering)
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10 ans + |
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Français : Bien
Allemand : Bien
Anglais : Courant
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indéterminé |
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non spécifié |
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Union Européenne |
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Paris |
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Strong demonstrated work experience in a high volume Manufacturing, consumer service and repair environment, EMEA distribution, including experience in running operations, facilities, repair lines, P&L responsibility, inventory management, account, project management and customer service.
A BA/BS degree in business, mathematics, engineering or related field required or equivalent.
Strong working knowledge of the console game market and/or fast moving consumer goods market place focused on refurbishment and repair.
Prior management experience required and demonstrated ability to manage/supervise diverse groups and in particular cross regional groups.
Strong working knowledge of vendor contracts and negotiation principles; vendor selection and RFP processes.
Strong working knowledge of distribution, and/or supply chain principles
Demonstrated ability to manage large projects/programs.
Strong working knowledge of domestic and/or international business practices.
Strong working knowledge of and ability to interpret complex analysis, budgeting, and business information.
Ability to translate customer needs into an actionable plan.
Demonstrated experience in re-engineering efforts and statistical training such as Six Sigma.
Language skills: English, Dutch/German an advantage.
Conviction and Courage
Decision Making
Drive for Results
Managing Systems and Processes
Transaction & Process Management
Information Management
Vendor Management |
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Vous recherchez une entreprise d’envergure où vous pourrez vivre votre passion, développer votre potentiel et vous enrichir humainement au contact de nos collaborateurs, où qu’ils soient dans le monde... rejoignez Microsoft ! |
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Microsoft
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