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At EOC we have a passion for customers, partners and technology. We provide solutions to deliver more software to users worldwide by providing easier and smarter ways for businesses to acquire and use the software they need. We are currently looking to recruit an Operations Account Manager to manage our relationship, satisfaction, and business results with a number of Microsoft Partners and Microsoft Subsidiaries in the EMEA region.
•Do you have a passion for Customers and would like the opportunity to represent Microsoft Operations?
•Are you interested in playing your part in building key strategic relationships with Partners and Subsidiaries and acting as the escalation point into Operations?
•Do you see yourself as part of a progressive team that is seen as a business partner that drives creative, value add solutions for our sales clients and customers?
•Are you an excellent communicator, a Customer champion who gets excited about driving the Customer & Partner Experience “CPE”, Improving Customer satisfaction scores by listening to our Customer business challenges, determining optimal solutions which are simple and cost effective, working with internal groups to re-engineer processes, programs, or systems, resulting in improved partner experience?
•Do you enjoy managing field readiness, providing training to Partners and subsidiaries on Microsoft program launches, systems rollouts and process improvements?
•Do you like developing key relationships, engaging and influencing stakeholders to drive strategy and deliver high quality services and systems for our Partners?
If so we have the perfect job for you……
Responsibilities
The Operations Account Manager interfaces with Microsoft's external licensing stakeholders and drives strategies to pro-actively address and simplify complex licensing issues, communicate program changes, and works to minimize sales related Operational issues. The portfolio extends across verticals and other business groups.
The Operations Account Manager is accountable for excellence in overall operational performance for their Partner base and identification and creation of solutions to improve performance support the subsidiary in maximizing revenue, and driving change on a global level when appropriate.
Key Responsibilities of this position include:
Subsidiary Relationship: Deputy to EOC Area Lead for Country/Region as appropriate. Participate in formal ROBs within the subsidiary representing both Operations and the Partner. This position will play a significant role in defining the rules of engagement with subsidiaries, and channel partners for the defined scope of responsibility. This role will serve as an operations consultant, a thought leader, and drive a thorough understanding of the lines of business and portfolio it supports. This role will also enable sales and revenue growth through new operational business models.
Relationship Management: Own Partner relationship and drive Conditions of Satisfaction plans with both the subsidiary and within Operations.
Business Insight: Accountable to key metrics supporting scorecard goals and commitments. Drive shared commitments with subsidiary & cross organizational teams to deliver business results. Participate in Sales cycle and influence operational goals and planning through strategic insight and action.
Key activities:
•Enhance Field & Channel Productivity through proactive Partner performance management
•Reporting & Business Intelligence to support subsidiary revenue targets
•Operational Account Management (Inc. Field and Partner Satisfaction)
•Channel Design, Readiness & Management
•Influence Program Rules & Design |
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DESS, DEA, Bac + 5
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10 ans + |
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Français : Courant
Anglais : Courant
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indéterminé |
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non spécifié |
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Union Européenne |
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Ile de France |
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•Minimum 8-10 years demonstrated work experience in account management, customer service, business operations, licensing, supply chain management or logistics.
•BA/BS or equivalent required.
•Fluency in local language and English essential
•Thorough knowledge of the Microsoft product line (include retail and volume licensing products/programs) and the ability to leverage these products to get the job done.
•Demonstrated excellence in customer service and account management.
•Experience in international and / or domestic logistics or supply chain management.
•General knowledge of international business and a high degree of cultural awareness and sensitivity required.
•Strong analytical, problem solving, and decision making skills
•Ability to develop and implement creative solutions and influence others in their adoption.
•Excellent oral and written communication skills, including presentation experience and interpersonal skills.
•Ability to communicate effectively with all levels of business if required
•Must be highly self-motivated and able to work effectively in a remote location away from core business team.
•Willingness to travel
•Excellent command of English
Desirable Requirements
•Specific knowledge of the business activities within the assigned Channel Partner account(s) is helpful.
•Partner engagement at a Pan EMEA level
•Broad awareness of compliance and regulation requirements to safeguard Microsoft’s interests.
•Career Model Competencies
•Cross-Boundary Collaboration
•Impact and Influence
•Interpersonal Awareness
•Strategic Insight
•Project Management
•Global Insight
•Global Process Management
•Analytical Problem Solving |
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Vous recherchez une entreprise d’envergure où vous pourrez vivre votre passion, développer votre potentiel et vous enrichir humainement au contact de nos collaborateurs, où qu’ils soient dans le monde... rejoignez Microsoft ! |
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Microsoft
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