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| Apple Solution Consultant - Grenoble |
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The Apple Solutions Consultant will acts as an ambassador of the Apple brand and will oversee the merchandising and operations of an Apple shop within a retail partner’s store. They will be also responsible for delivering an outstanding customer experience through promotion and demonstration of Apple-based solutions.
Key Accountabilities:
• Is responsible for the animation, the overall merchandising and the maintenance of the Apple shop, ensuring it meets or exceeds Apple’s brand and channel marcom standards.
• Promote Apple based solutions to customers.
• Build strong, influential, collaborative business relationship with the reseller’s store management and sales teams.
• Manage and train a virtual team of the relevant reseller’s store team members on promoting Apple based solutions including hardware, software, and accessories.
• Deliver optimal customer service through professionalism and product knowledge.
• Remain well versed and educated on Apple-branded and 3rd party related solutions.
• Effectively direct customers to the appropriate support policies.
• Analyse and report business results and trends on a weekly or daily basis (as required).
• When required, deliver excellence in product merchandising and product support across the Apple Music range in the store.
• Report back to the ASC Manager of details relating to in store competition and ranging to ensure that store and competitor information is kept up to date.
Salary and Benefits:
In addition to a very competitive salary, an attractive bonus scheme and excellent career development you will receive a generous benefits package including:
• Pension.
• Life insurance.
• Healthcare.
• Share purchase programme.
• Employee purchase programme.
• Employee assistance programme. |
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Maîtrise, IEP, IUP, Bac + 4
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3 ans + |
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Français : Courant
Anglais : Courant
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indéterminé |
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non spécifié |
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Union Européenne |
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Rhône-Alpes Grenoble |
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The ideal candidate will be able to demonstrate the following:
Critical attributes:
• Ability to translate “techno-speak” into layman’s terms.
• Engaging and confident presentation style.
• Ambition and career drive.
• Adaptive and solutions based approach to selling.
• Ability to network and influence with the reseller’s store team.
• Experience of working in retail.
• Ability to work autonomously.
• High level of ethics, values, integrity and trust.
• Flexible and adaptable approach to work.
• Extraordinary customer service commitment.
Desirable attributes:
• University educated.
• Consumer electronics background.
• Working knowledge of Mac and PC products.
Key Relationships:
• ASC Manager.
• Retailer staff and its store management team.
• Customers.
• Apple Retail Management, local and peers.
Key Performance Indicators:
• Sales numbers (CPU’s and Beyond the Box purchases e.g. keyboards, mice, Apple TV’s, software etc) of designated retail store and other store where Apple Professionals are managed.
• Solutions selling vs. products.
• Integration and relationship with Apple Professionals and Store teams.
• Accuracy and relevance of analysis of weekly reporting. |
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Travailler chez Apple est toujours une aventure unique. Quel que soit votre poste, vous participez à votre mesure à la création de certaines des technologies les plus appréciées au monde. Et vous aidez les clients à découvrir toutes les merveilles que leur permettent de faire ces technologies. |
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